Email contact@vaultek.co. We answer within two working days. Please include your Player ID (Settings, ACCOUNT) or your driver name, your device and what happened.
Close the game fully and open it again while online: a paid purchase is delivered the next time the game reaches the store. If the diamonds are still missing, email us the receipt from Apple or Google. Refunds are handled by the store you bought from: reportaproblem.apple.com or Google Play, Order history.
Progress is saved to the cloud. After a reinstall it comes back on first launch while online. On a new phone, sign in with the same Apple or Google account you used before (Settings, ACCOUNT) and your progress loads. If it does not, email us the Player ID shown in Settings, ACCOUNT.
In the game: Settings, ACCOUNT, Delete account. Without the game: see Delete your account. Deleting the app removes everything stored on your device.
An occasional full-screen ad plays between runs (never in your first runs and never right after a new best). Remove Ads in the Shop turns them off for good, and Restore purchases under it brings that purchase back on a new phone. Every other ad is a video you choose to watch for a reward. There are no banners.
Join the Between Discord at discord.gg/uehs8SyRD2 for patch notes, high scores, garage builds, bug reports and ideas, and the Android beta.
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